Global-ident Connect

Global-ident Connect. Keeping companions connected

Customer Service

For general enquiries or assistance please contact Global-ident connect on 1300 910 233 or send us an email to




Shipment is by Australia Post or TNT dependent on your delivery address using an electronic lodgement and despatch system. This system allows full tracking of every order. Each order will incur a $12.10 delivery fee (includes GST). An order will usually be shipped on the same day that it is received.



Refunds / Exchanges

Refunds or exchanges will only be considered if received within 30 days of your order. Items must be in a new condition with its original packaging. Shipping charges will not be refunded.




GI Connect transponders are warranted against defects in workmanship and materials under normal use and service for 1 year from the date of shipment. This warranty is not applicable if the device is damaged because of accident, neglect, damage during transportation or causes other than ordinary use. GI Connect only assumes the responsibility under this warranty to replace any product that fails during the warranty period. In no manner shall GI Connect be liable for any direct, indirect or consequential damages, loss of profit or loss of data.



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